Fair global trade everyone can believe in

FLOCERT is a leading global certification body, providing sole certification to Fairtrade and offering verification services for social, trade and environmental standards as well as private codes of conduct.

Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organizations, from small producers to internationally recognized brands, in order to promote fairness in global trade. Our accreditation as a “Social Enterprise” demonstrates our commitment to social business values.

With four international offices conducting business in over 120 countries, FLOCERT specializes in offering global reach with local expertise. For more information, visit us at www.flocert.net

FLOCERT is currently looking for a

Customer Service Representative (m/f)


  • Job Share: Full-time (38.5hrs)
  • Position is based in the FLOCERT GmbH Office in Bonn, Germany
  • The salary and benefit package depends upon qualifications and experience
  • Start date: 1st August 2018 (or as soon as possible)


You are multi-lingual and interested in working in an international environment? FLOCERT is looking for a reliable, flexible and outgoing personality to support its customer service desk team. In this position you will be an ambassador for FLOCERT’s customer credo: Fast – Friendly – Fair and ensure professional take up of communication. Communication with customers, stakeholders and suppliers will include in- and outbound communication as well as the channelling of requests within the organization.


  • Ensure receipt of incoming phone / skype calls to the FLOCERT Service Desk
  • Provide general information to FLOCERT customers and stakeholders
  • Message taking and distribution of incoming requests
  • Respond to incoming email communication
  • Handle standard service requests of FLOCERT customers, stakeholders and suppliers
  • Update and maintain customer related information in FLOCERT systems
  • Assume regular outbound communication and follow-up tasks (phone, email, skype)
  • Support marketing / project driven campaigns with outbound communication (phone, email, skype)


“Must haves”

  • IHK apprenticeship or other vocational training or equivalent relevant training on the job
  • 1 year work experience in a customer service, - care or – support function
  • Fluency in English spoken and written
  • Fluency in French or Spanish spoken and written
  • Confident command of PC device (keyboard and mouse) and applications (e.g. MS Office products)
  • Ease in communication via diverse communication channels: phone, email, skype etc.
  • Clear, simple and positive communication style
  • Simultaneous conversation and writing ability
  • Readiness to cope with extensive conversation time and phases of high request volume
  • Ability to work focused on rapidly changing topics
  • Customer service awareness
  • Reliable, disciplined and punctual personality
  • Precise and efficient work style
  • Flexible personality with willingness for continuous learning

“Nice to have”

  • Good knowledge in any of the following languages: German, French, Spanish and / or Portuguese
  • Experience in dealing with different cultures
  • Any prior involvement in training activities or marketing campaigns
  • Technical affinity
  • Prior training in communication technics
  • Motivation for Fairtrade and sustainability topics

How to apply

Do visit our website: https://www.flocert.net/about-flocert/careers/

Please apply by submitting your application documents in English, with curriculum vitae and motivation letter as well as reference letters or reference contact.

Please do kindly note that only those applicants invited for an interview will be contacted.