Evaluation and Guidance Development for Integrated Protection Mobile Service Delivery

Consultancy Covering Nigeria, Niger, Cameroon and Central African Republic

Dates: May - October 2018 (100 days in total)

1. Introduction

Plan International1 is seeking a consultant to conduct an evaluation of Plan International’s Integrated Protection Mobile Service Delivery approach in Lake Chad (Cameroon, Niger, and Nigeria) and Central African Republic (CAR). The evaluation aims to contribute to wider organisational learning within Plan International. As such, the consultant will be required to leverage the lessons learnt from the evaluation to design Guidance for Integrated Protection Mobile Service Delivery that can be adapted to humanitarian responses across Plan International, and to share learnings across the West Africa Regional Office (WARO) and Plan International Headquarters.

Integrated Protection Mobile Service Delivery is a way of providing holistic services to children, adolescents, youth and their families affected by humanitarian crisis, who live in hard to reach areas and/or are unable to access static (or more centralized) services.

Since 2016, Plan International has been implementing an Integrated Protection Mobile Service Delivery approach with gender and age-appropriate multi-sector services and referrals to address the immediate protection, nutrition, health, and education needs of the most vulnerable children, adolescent and their families - especially for vulnerable young women and girls in Lake Chad (Cameroon, Niger, and Nigeria) and CAR. In response to multiple requests from field practitioners for more guidance and support to implement Integrated Protection Mobile Service Delivery, Plan International (as co-lead of the Community Based Child Protection in Emergencies Task Force under the Alliance for Child Protection in Humanitarian Action) contributed to “Key Considerations for Child Protection-focused Mobile Service Delivery” and an accompanying “Resource Menu” developed by the Child Protection Area of Responsibility.  In addition, guidance on the Integrated Protection Mobile Service Delivery approach is currently being integrated into the 2018 revision of the Child Protection Minimum Standards in Humanitarian Action. The following evaluation and subsequent guidance will contribute to ongoing inter-agency efforts to produce evidence and additional resources that can improve the quality of mobile service implementation.

2. Background

The Crisis in Lake Chad: Since 2009, the greater Lake Chad region has been ravaged by violence and destruction by Islamist terrorist group, Boko Haram. Over 26 million people living in Northeast Nigeria have been affected by the crisis – and an estimated 14 million are in need of humanitarian assistance (UN OCHA, 2016). Today more than 2.3 million people are displaced: 1.9 million people are internally displaced (IDPs) across the six states in the Northeast region – 80 per cent of the IDPs living in Borno State, the epi-centre of the crisis (UN OCHA, 2017), and over 300,000 have fled to neighbouring countries. A of August 23, 2016 IOM declared Nigeria a Level 3 emergency saying, “Conditions in the region have now deteriorated to a point where it now meets the criteria required to activate Level 3 emergency status, the highest level of humanitarian crisis,” according to IOM Director General William Lacy Swing (International Organization for Migration, 2016).

Insecurity, leading to lack of humanitarian access to Boko Haram controlled territory has characterized the emergency response in the Northeast. Since January 2016, coalition forces across Nigeria, Cameroon and Niger security forces have significantly reduced Boko Haram’s control - however, access to many areas requires military escort and only in certain areas is access possible beyond the main roads and towns. In some cases, it is unknown how many people remain trapped in areas still held by Boko Haram (ACAPS, 2016).

The Crisis in the Central African Republic (CAR): In opposition to then-President François Bozizé, the Séléka armed opposition alliance entered the capital city of Bangui on March 24, 2013, effectively seizing control of the country and triggering a period of widespread violence.2 In December 2013, security further deteriorated when clashes erupted between the now-dissolved Séléka alliance and anti-Balaka groups composed of armed fighters that opposed ex- Séléka forces. Following a nearly three-year transitional period, CAR held presidential elections in December 2015 and February 2016, resulting in the election of President Faustin-Archange Touandéra. However, conflict between armed groups has persisted across much of CAR and the security situation remains volatile.  While Plan International is working to assist displaced populations, ongoing insecurity and logistical constraints have impeded its operations, particularly in more remote areas.

More than half of the CAR population needs humanitarian aid to survive. Nearly one person in two (48% of the population) are in a situation of food insecurity.3 Since 2016, the number of IDPs in CAR has increased nearly 50% to a total of 601,642 by the end of October 2017. The number of refugees has also increased from 451,600 to 538,432, an increase of 19%.4 The response in CAR is further complicated by an upsurge of abuses committed against civilians targeting populations with certain ethnic or religious affiliations. Insecurity restricts access by humanitarian actors which prevents coverage of all geographical areas.


3. Specific Objectives

Plan International is seeking to build off its current Integrated Protection Mobile Service Delivery approach in Lake Chad and CAR through the implementation of a multi-country evaluation and the development of comprehensive, practical guidance to improve the quality of the model and to standardize the approach. The consultant will be responsible for carrying out the following objectives:

  • Objective 1: Conduct an evaluation in consultation with key actors, particularly those involved in providing and receiving Integrated Protection Mobile Services, to assess the approach’s effectiveness, impact, and relevance.
  • Objective 2: Based on the results of the above evaluation and information gathering, develop Plan International’s Integrated Protection Mobile Service Delivery Guidance and accompanying tools/resources.
  • Objective 3: Disseminate findings from the evaluation, promote the Guidance, and share lessons learnt from the evaluations and Guidance development at country, regional and global levels.

4. Scope of the Evaluation and Guidance Development

The evaluation shall be conducted in Lake Chad (Cameroon, Niger, and Nigeria) and Central African Republic. The Integrated Protection Mobile Service Delivery Guidance should draw upon lessons learnt from the evaluations, key considerations identified from a desk review, and build upon existing best practices in the countries evaluated. The Guidance should be applicable in the evaluated countries and easy to adapt for other humanitarian contexts.

5. Evaluation Questions

The following are the key evaluation questions which the consultant will be expected to finalize in consultation with Plan International and other relevant stakeholders:

Relevance & Appropriateness:

  • What are the different interventions of the Integrated Protection Mobile Service Delivery approach? What are the most relevant components, why, and which factors have contributed to their success?)
  • How has the approach been tailored to the different needs and capacities of the vulnerable and marginalized groups?
  • How has the approach utilized child participation (in design, implementation, and monitoring)?


  • How is the approach coordinated with other humanitarian, community, and government-led actions in targeted communities?
  • How has the approach ensured consistency with relevant government and development policies?
  • To what extent has the Integrated Protection Mobile Service Delivery approach built upon existing coping mechanisms and capacities for self-protection? How has it support and/or contributed to increased resilience from within the community itself?
  • Which mechanisms have been put in place to ensure the sustainability of the actions and which additional actions should be taken to ensure the long-term success and viability of the approach?

Effectiveness & Impact:

  • To what extent have the activities and services delivered through the Integrated Protection Mobile Service Delivery approach been effective in reaching the intended outputs and outcomes including the timeliness of service delivery?
  • Are there any unintended consequences that the approach had on children and their communities and how can such effects be anticipated and avoided?
  • To what extent have international humanitarian standards for the various interventions/services provided been reached?
  • What are the strengths of and challenges faced by the Integrated Protection Mobile Service Delivery approach? How could the approach be improved?
  • What are the best practices that have been identified for this approach and how can the humanitarian community in the four evaluated countries learn from one another? 

6. Methodology

The consultant is expected to propose a child friendly, gender aware and participatory evaluation methodology to gather both quantitative and qualitative data and to draw on secondary data. The consultant will be responsible for ensuring appropriate data-collection techniques are implemented in line with Plan International’s Child Protection Policy. It is anticipated that this methodology will include:

  • Update of the current mapping (collecting any relevant tools) of existing Integrated Protection Mobile Service Delivery (internal to Plan International and externally)
  • An analysis and desk review of the above resources to identify the needs, gaps, strengths, and challenges in Integrated Protection Mobile Service Delivery across sectors and organizations.
  • Conduct interviews, consultations, or hold focus group discussions with key stakeholders (ex: Integrated Protection Mobile Service Delivery practitioners, children, adolescents, their families and communities, community leaders, relevant coordination mechanisms, government representatives, among others)
  • Document the existing Integrated Protection Mobile Service Delivery approach in Lake Chad and CAR (field travel required) to draw comparisons against desk review findings

All methodologies and tools to be used in conducting the evaluation must be shared and agreed upon in consultation with Plan International. The final report should include results from the mapping and analysis, interviews with key stakeholders, and in person observation.

Based on the results of the evaluation and building on existing best practices among the countries evaluated, the consultant will draft the Guidance for Integrated Protection Mobile Service Delivery that can be adapted to humanitarian responses across Plan International, as well as any relevant and agreed upon tools or associated resources. The Guidelines will be reviewed by Plan International, and a technical reference group (to be determined at time of consultancy). A proposed review schedule is listed under the Deliverables section.

7.  Deliverables


Objective I

  • Work Plan (including methodology, timeline, and budget)
  • Desk Review Report (inclusive of mapping)
  • Data Collection Methodology/tools (in appropriate languages)
  • Data Analysis Plan
  • Draft Lake Chad Evaluation Report
  • Draft CAR Evaluation Report
  • Draft Consolidated Multi-Country Evaluation Report
  • Final Lake Chad Evaluation Report
  • Final CAR Evaluation Report
  • Final Multi-Country Evaluation Report

Objective II

  • Zero Draft of Guidance (inclusive of tools)
  • First Draft of Guidance (inclusive of tools)
  • Final Guidance (inclusive of tools)

Objective III

  • Dissemination Plan
  • Webinar (1 French and 1 English)
  • Learning Workshop (1 Regional)

The consultant will share all notes, materials, and data collected from all steps with Plan International.

7a. Final Evaluation

The final evaluation should draw conclusions from all four countries and is intended primarily to inform new proposals and improve current projects. It will be disseminated to all the West Africa Regional Offices (WARO), partners and key stakeholders in each country (ex: the CPiE Working Group, GBV Working Group, Regional Protection Cluster, relevant donors, the global Community Based Child Protection in Emergencies Task Force, assessed communities, etc), and will be uploaded on Planet for a wider use. The report should include the following sections:

  • 1. Title Page
  • 2. Table of Contents/Figures and Tables
  • 3. Abbreviations
  • 4. Executive Summary (not more than 3 pages)
  • 5. Background and Introduction
        a. Inclusive of current Integrated Protection Mobile Service Delivery practices for each country
  • 6. Evaluation Methodology and Limitations
  • 7. Findings per country and across countries
        a. Niger, Cameroon, Car (in French)
        b. Nigeria (in English)
  • 8. Lessons Learned
    9. Conclusions and Summary of Recommendations

7b. Final Guidance

The final product should provide standard guidance on Integrated Protection Mobile Service Delivery.  The primary audience will be Plan International’s child protection in emergencies practitioners, however, practitioners from other humanitarian sectors (ex: GBV, Nutrition, Health, Livelihoods, Education, etc.) may also utilize this Guidance. The guidance note should not exceed 30 pages, excluding annexes. Potential sections to include in the Guidance are:

  • 1. Introduction and Purpose of the Guidance
  • 2. When to Implement Mobile Services
  • 3. Step-by-step Guidance to:
        a. Design a Integrated Protection Mobile Service Delivery Approach
        b. Implement a Integrated Protection Mobile Service Delivery Approach
        c. Monitor and Evaluate a Integrated Protection Mobile Service Delivery Approach
  • 4. Annexes
        a. Resource Mapping
        b. Examples/Case Studies
        c. Relevant Tools/Resources to guide the above Steps

The consultant will develop a Dissemination Plan for sharing lessons learnt from the evaluation and ensuring a comprehensive roll-out of the Guidelines and associated tools. The Dissemination Plan should generally involve the following components:

  • Physical and electronic dissemination of the Guidelines
  • Presentations via webinar on key lessons learnt from the evaluation, why the Guidelines were developed, the components of the Guidelines, how to use them
  • Other components as agreed upon (ex: how to provide feedback on the guidance)


8. Duration and Time

The consultant will be contracted a total of 100 days, between the period of May 2018 and October 2018. The evaluation will begin in Lake Chad, continue to CAR, and the Guidance is to be developed post-evaluation.

  • Multi-country Evaluation (Total of 68 days)
            Desk Review and Resource Collection (5 days)
            Refining Tools and Methodology (5 days)
            Field Visits and Data Collection (48 days)
            Data Analysis and Report Preparation (10 days)
  • Guidance Development (Total of 28 days)
           Zero Draft with Tools (15 days)
           Draft 1 with Tools (8 days)
           Final with Tools (5 days)
  • Dissemination and Rollout (Total of 4 days)
           Developing presentations/webinars (2 days)
           Scheduling and presenting (2 days)

9. Management Arrangements

The consultant will be identified by Plan International Germany and contracted by Plan International Nigeria. Plan International Germany will be responsible for overall project management. The Child Protection in Emergencies team at Plan International Headquarters will provide technical oversight and support to the evaluation and support progress on deliverables.

10. Technical Reference Group

A technical reference group composed of Plan International staff from Country, Regional, and International levels, technical advisors from Child Protection in Emergencies and other sectors, and representatives from external agencies as appropriate, will support the consultant in the following:

  • Provide feedback, comments and edits to relevant drafts of key deliverables
  • Provide support to the consultant by making introductions to key informants, sharing key resources and materials, making linkages to relevant initiatives, and supporting the dissemination of surveys and other data collection methods

11.  Competencies


  • At least 5 years of progressively responsible experience with international organizations in Child Protection and/or Gender Based Violence in Emergencies.
  • Strong evaluation and analytical skills.
  • Demonstrated experience in planning and conducting evaluations (either multi-sector, CPiE, or other sector evaluations) using participatory techniques with children and young people.
  • Excellent written and verbal communication skills in English and French.
  • Knowledge of the Child Protection Minimum Standards and their role within the child protection sector and humanitarian sector.
  • Advanced University Degree in education, social work or another related discipline.
  • Computer skills, including MS Office, Excel, PowerPoint, online survey tools.


  • Experience in developing guidance and ability to distil various viewpoints into cohesive guidance.
  • Previous experience working in a humanitarian sector other than Child Protection in Emergencies.
  • Familiarity with multi-sector approaches programming preferred.
  • Experience in conducting studies in the West Africa Countries

12.  How to Apply

Responding consultant shall prepare and submit by April 29th, 2018 a financial and technical proposal including

  • Curriculum Vitae with three references (two professional and one personal)
  • A detailed application outlining the proposed methodology, evaluation framework and detailed work plan for the evaluation and Guidance development.
  • A detailed financial proposal

Please send the above and a cover letter clearly stating your interest in the position, relevant work experience, and consultancy fee to Saskia.Kriester@plan.de. The selected candidate will be contracted and will start work shortly after recruitment. A service contract will be signed between the consultant and Plan International Germany.